Refund Policy

The following refund policy applies ONLY to hosting services purchased through this website. Refund policies for individual products such as design and development work would have discussed and arranged with you by your account manager prior to commencing work.

Refunds on unused service periods are available subject to the following terms and conditions:

Refunds will NOT be issued for those who break our Terms and conditions and Acceptable User Policies! These can be found here.

1. Domain names are non-refundable.
2. SSL certificates are non-refundable.
3. Dedicated Servers are non-refundable. A refund would be considered if we break our contractual terms.
4. Co-location services are non-refundable. A refund would be considered if we break our contractual terms.
5. Any setup fees incurred are non-refundable.
6. Customers will receive a full refund for all services if notice of the cancellation is received up to 14 days from the initial receipt of the service. Excluded from this are the non-refundable items listed above.
7. Cancellation requests received after 14 days from the initial receipt of service will be refunded as follows:
   
   • Customers will receive a pro-rata refund for any unused service period
   • A surcharge of 50% will be deducted from the refund amount
8. We issue refunds by the following methods, refunds will be made to you in the same way in which you paid for your services:
   
   • BACs (Bank Transfer)
   • 2Checkout - Visa or MasterCard
   • PayPal

If you have any questions or comments about our privacy policy, please send your feedback using the contact system.